You know the business climate is changing fast

  • competition is more global-and intense
  • technology is advancing at an incredible rate
  • the market is demanding new products and services-and fast
  • your customers expect higher quality-or else

And you're frustrated with past improvement efforts
  • acronym-of-the-month fixes, all promising incredible returns
  • training efforts that didn't take
  • growing number of groups and committees formed to study problems that continue to exist
  • mounting frustration of employees struggling with the demands of yet another initiative